Types of usability services

:: User-centered design

I apply usability principles to every design and writing project to create the most user-friendly and easy-to-learn communications.

:: Customer analysis & Personas

I profile your customers to assess their needs and motivations, and develop strategies for the best ways to communicate with them.

:: Heuristic evaluations

I evaluate a project's usability to identify any problems and the impact on users, and help you prioritize improvements. Highly useful for websites, software and product tours.

:: Usability testing & focus groups

I help you measure the effectiveness of websites, software, and other projects. I provide a test plan and findings report with recommendations on improvements. I can also facilitate usability tests and focus groups.